Frequently Asked Questions

What is the delivery time of my order?
When you have ordered something from Valourás, the delivery time is slightly different than you expected.
You may be used to this. Because our products are shipped directly from our suppliers
are shipped, we can save enormously on storage and transport costs.
This makes it possible to price our products so competitively.

The average delivery time is 6 to 10 working days (Mon-Fri, excluding
public holidays).

What should I do if I haven't received my order yet?
Due to the enormous interest in our products, it may happen that your product arrives a little later.
will arrive as expected. We hope for your understanding. If this period has passed and you have
If you still haven't received anything, please send an email to support@valouras.com. We'll look into what's wrong with your package.

I want to exchange/return my order, how do I do this?
To make a return, simply contact our customer service at
Contact us via the contact page on our website or email support@valouras.com. Please include your name, order number (e.g., #0000) from your confirmation email, and the reason for your return. We will then provide you with the return address and confirm your return. After that, you can send the product to us via a courier of your choice.

What are the costs of returns?
Unfortunately, returning items to us is at your own expense. The costs will therefore depend
of the courier. Consult the website of the courier you wish to use
Send us an email for more information about prices.

What are the conditions for returning my product(s)?
There is always a 14-day return period. The return period starts on the day you receive the
received the item. However, there are conditions for returning it.

You can only return the item if:
● the return period has not yet expired;
● the product is in the original packaging and all labels are still attached;
● the product has not yet been used.

Which payment methods can I use?
We accept payments via iDeal, Bancontact and Credit Card. If you are not sure
To find out if your payment method has been accepted, follow the steps on the payment page
then view all possible options.

All transactions are processed through secure and reliable payment systems and are therefore
100% safe.

What if I didn't receive a confirmation email for my order?
That is not the intention, send an email with your full name and email to
support@valouras.com. We'll help you quickly.

Can I cancel my order?
Do you want to cancel your order for any reason? Please send an email as soon as possible.
Send an email to support@valouras.com. Please include your name, the order number (e.g., #0000) you received in the confirmation email, and the reason why you would like to cancel the order.