Frequently Asked Questions

What is the delivery time of my order?
When you have ordered something from Valourás, the delivery time is slightly different than you expected.
you may be used to. Because our products come directly from our suppliers
are sent, we can save enormously on storage and transport costs.
This makes it possible to price our products so competitively.

The average delivery time is 6 to 8 working days (Mon-Fri, except
public holidays).

What should I do if I have not received my order yet?
Due to the enormous interest in our products, your product may arrive a little later.
comes than expected. We hope for your understanding. If this period has passed and you have
If you still haven't received anything, please send an email to support@valouras.com. We will then investigate what is wrong with your package.

I want to exchange/return my order, how do I do this?
To make a return, simply contact our customer service team at
the contact page on our website or email support@valouras.com. Include your name, order number (e.g. #0000) that you received in the confirmation email and the reason for return. We will then provide you with the return address and confirm the return. After that, you can send the product to us via a courier of your choice.

What are the costs of returns?
Unfortunately, returning to us is at your own expense. The costs will therefore depend on
of the courier. Consult the website of the courier you wish to use
Send for more information about prices.

What are the conditions for returning my product(s)?
There is always a return period of 14 days. The return period starts on the day you receive the
item has been received. However, there are conditions attached to returning.

You can only return the item if:
● the return period has not yet expired;
● the product is in its original packaging and all labels are still attached;
● the product has not yet been used.

Which payment methods can I use?
We accept payments via iDeal, Bancontact and Creditcard. If you are not sure
to know if your payment method is accepted, follow the steps on the payment page to
then view all possible options.

All transactions are processed through secure and reliable payment systems and are therefore
100% safe.

What if I haven't received a confirmation email for my order?
That is not the intention, send an email with your full name and email to
support.valouras.com. We will help you quickly.

Can I cancel my order?
Want to cancel your order for any reason? Send an email as soon as possible
email to support@valouras.com. Please include your name, order number (e.g. #0000) that you received in the confirmation email and please also the reason why you would like to cancel the order.