Return Policy

You have the right to cancel your order up to 14 days after receipt without giving a reason. After cancellation, you have another 14 days to return the product. You will then receive a full refund.

Please note: You will be responsible for the return shipping costs from your address to our webshop. These are approximately €20.00 per package. For exact rates, please consult your carrier's website.

To exercise your right of withdrawal, please contact us at support@valouras.com . We will refund the amount due within 14 days of registering your return, provided the product has been returned in good order.

Return Policy

To qualify for a full refund, the returned product must meet the following conditions:

✔ The product is unworn and undamaged
✔ All original labels and tags are still attached
✔ The article is – if reasonably possible – in the original packaging
✔ The item does not contain any traces of use, such as make-up stains, perfume smell or damage
✔ The return has been registered and shipped within 14 days of receipt

If the returned item does not meet the above conditions , we reserve the right to refuse (part of) the refund.