Shipping Policy

Delivery Time

Our commitment to delivering high-quality products means we handle every order with great care.
We process and ship your order within 1–2 business days after purchase.
Average delivery time is 4–7 business days.

During periods of high demand (for example, sales or holidays), delivery can sometimes take up to 3 extra business days.
If your package hasn’t arrived after this extended period, please contact us at support@valouras.com — our support team will immediately look into your shipment and make sure your order is delivered as soon as possible.

Premium Shipping & Tracking

We provide free premium shipping on all orders — no minimum spend required.
Your package will be shipped with a trusted premium carrier such as UPS, ensuring safe and reliable delivery.
Every order comes with a tracking link, so you can follow your shipment every step of the way.

Customer Support

Your satisfaction is our priority. Our dedicated support team is always ready to assist you with any questions about shipping, delivery, or your order status.
Simply email us at support@valouras.com.