Terms and Conditions – Valourás

Article 1 – Definitions

In these Terms and Conditions, the following definitions apply:

Cooling-off Period: the time during which the Customer may exercise the right of return.
Customer: any natural person who purchases products or services from the Company and is not acting in the course of a business or profession.
Day: calendar day.
Durable Medium: any method that enables the Customer or the Company to store information in a way that allows future reference and unchanged reproduction.
Return Policy: the option for the Customer to return the product within the return period.
Company: Valourás, the business offering products and/or services to Customers.
Distance Contract: any agreement concluded between the Customer and the Company through online or remote communication channels.
Communication Technology: means that can be used to conclude a contract without the Customer and the Company being physically present in the same location.
Terms and Conditions: these Terms and Conditions of Valourás.

These Terms and Conditions apply to every offer, purchase, and agreement made between Valourás and the Customer.

By purchasing from Valourás, the Customer agrees to these Terms and Conditions.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain fully effective.

Situations not covered in these Terms will be interpreted according to the spirit of these Terms and Conditions.

All offers are non-binding. Valourás reserves the right to change or adjust the offer at any time.
The offer includes a complete and accurate description of the products. Images of products are for illustrative purposes only; actual colors or details may vary.
Obvious errors or mistakes in the offer do not bind Valourás.
Each offer will state:
- The price (excluding any applicable import duties, sales tax, or customs fees).
- Shipping costs.
- The process of concluding the agreement.
- The payment, delivery, and performance method.
- Available sizes, colors, and materials (if applicable).

The agreement is concluded when the Customer places an order and fulfills the payment obligations.
Upon electronic acceptance of the order, Valourás will confirm the order by email. Until this confirmation is received, the Customer may cancel the order.
Valourás may refuse an order if there are reasonable grounds (e.g., suspicion of fraud or inability to fulfill payment obligations).
The contract is conditional upon product availability.

Customers may return products within 14 days of receipt.
During this period, the Customer must handle the product with care and only use it as reasonably necessary to determine suitability.
To initiate a return, the Customer must contact Valourás at support@valouras.com and follow the return instructions.
Products must be returned in original condition, with all supplied accessories, and preferably in the original packaging.
The return period is met if the product is shipped back within 14 days of notification.

The Customer is responsible for all return shipping costs.
If the Customer has already paid for the order, Valourás will refund the purchase price within 14 days of receiving the returned product or proof of return shipment.

Returns are not accepted for:

Products manufactured according to the Customer’s specifications or clearly personalized.
Products that by nature cannot be returned (e.g., hygienic products once opened).
Perishable or time-sensitive goods.
Digital products, downloads, or software.

All prices are listed in USD (unless stated otherwise).
Prices are exclusive of any applicable import duties, customs fees, or state/local taxes, which may be charged upon delivery.
Valourás reserves the right to adjust prices due to external factors such as currency fluctuations or supplier costs.
In the event of an obvious pricing error, Valourás is not obligated to deliver at the incorrect price.

Valourás warrants that products conform to the agreement and meet reasonable expectations of quality and usability.
Warranty claims must be reported to Valourás within 14 days of delivery.
The standard warranty period corresponds to the manufacturer’s warranty.
Warranty does not cover defects caused by:
- Improper or careless use.
- Unauthorized modifications or repairs.
- Normal wear and tear.
- External factors such as accidents or misuse.

Orders are shipped to the address provided by the Customer.
Delivery times are estimates only; delays do not entitle the Customer to damages.
If an order cannot be fulfilled, Valourás may offer an alternative product or cancel the order with a full refund.
The risk of loss or damage transfers to the Customer upon delivery to the shipping carrier.

Valourás does not automatically renew fixed-term contracts.
Subscriptions may be canceled at any time according to the instructions provided at purchase.

Payment must be made in full at the time of purchase, unless otherwise agreed.
The Customer must ensure that payment information provided is accurate.
In case of non-payment, Valourás reserves the right to suspend or cancel the order.

Complaints must be submitted within 7 days of discovery to support@valouras.com.
Valourás will respond within 14 days. If more time is needed, the Customer will be informed with an expected timeline for resolution.
Filing a complaint does not suspend payment obligations.

These Terms and Conditions are governed by the laws of the State of California, USA, without regard to conflict of law principles.
Any disputes shall be resolved exclusively in the competent courts of California, USA.

To the fullest extent permitted by law, Valourás shall not be liable for indirect, incidental, or consequential damages.
Valourás’ total liability shall not exceed the purchase price of the product in question.

Valourás respects Customer privacy and processes only the data necessary for order fulfillment and customer service.
Payment data may be processed by third-party payment providers.